Each garment you receive from Lindsay Nicholas New York will have a tear-away label affixed to it. These labels are specially made to tear cleanly from your garment. Do not cut with scissors; simply tear off and discard. Once this label is removed from a garment, the garment is not eligible for return, so please make sure you’re happy with you item before removing the tear-away label.
Lindsay Nicholas New York offers complimentary return shipping on orders from the USA. Please submit a return request within fifteen (15) calendar days of delivery for a refund of your garment's purchase price.
All items must be returned in their original, undamaged packaging with the white tear tag still attached. We will not accept returns on items that have been worn, altered, washed, or damaged, or without the white tear tag still affixed to the garment. Final discount items do not qualify for return.
To complete a return you must email email@example.com with your order number and name and a reason for the return (all of your feedback helps to make us better!). Once your return is authorized you will receive a return confirmation, instructions and prepaid shipping label (for US orders only). Your refund will be issued to your original form of payment once the return has been received and processed by our warehouse.
International shipping is available to Australia, Singapore and UK. Please note shipping is on a DDU (Delivery Duty Unpaid) basis. You are responsible for payment of any and all applicable import taxes and duties. International returns are not eligible for free return shipping. Returns must be sent via a traceable method (e.g. DHL, Fedex). Your product refund will be issued to your original form of payment once the return has been received and processed by our warehouse. Please review our return policy carefully for terms and conditions of returns.
International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs. Your local post office should be able to help you with the appropriate forms.